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 1 day service taking 30 days+ ___ Help!!
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| Author | Topic: 1 day service taking 30 days+ ___ Help!! |
spoons      POA Site Supporter Prowler Junkie Personal ScrapBook From:West Palm Beach, FL |
posted 01-14-2001 06:08 PM
    
Hey All, I was wondering if any of you out there could help me out? I took my Prowler into Massey Yardley (Hobe Sound, FL) Chrysler to get my front control arms replaced/refinished. The car has been there nearly 30 days and I still don't have it back. I am unsure of when I will get it back. This job should have taken a Maximum of 1 day. Thanks, ------------------ |
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JFB Prowler Newbie From:WPB, FL, USA |
posted 01-14-2001 08:51 PM
Brian, Your first mistake was taking your car to Massey. Everyone I have spoke to has been disgusted with their service. One friend of mine talked to the regional rep from Chrysler, and he told him, off the record, that he should never bring his car there for service. I think Maroone in Coconut Creek might be a better bet. Joe B. |
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spoons POA Site Supporter Prowler Junkie Personal ScrapBook From:West Palm Beach, FL |
posted 01-14-2001 09:00 PM
Maroone is way to far away. It would be over an hour with traffic. The 2 dealer in my area are Ed Morse and Massey Yardley. They both suck! ------------------ |
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Y2KRedProwler Prowler Junkie From:Los Angeles Area, CA,USA |
posted 01-14-2001 10:47 PM
Look at it this way...had you made two trips(drop off & pick up) to the other dealer(a total of approximately 4 hours) you could have been enjoying your prowler for the last 29 days!!!!! Small price to pay in my opinion. I drive 50 miles each way, thru lots of traffic in los angeles, just to get my oil changed from a dealer I know takes care of the car. I pass by about 10 Chrysler dealers to go to the one I trust, including one two miles from my house that is owned by Chrysler. I have had several warranty items replaced while I waited.....one time they even drove me over to the Chrysler Parts Depot for me to pick out which replacement part I wanted on my car as the tech didn't like the original replacement part sent to him! You may want to rethink how far the good dealer really is and whether it is worth the drive! Just my opinion..... |
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Y2KRedProwler Prowler Junkie From:Los Angeles Area, CA,USA |
posted 01-14-2001 10:50 PM
PS. I DIDN'T BUY THE CAR FROM THEM! |
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Sam Prowler Enthusiast From: |
posted 01-14-2001 10:55 PM
Y2KREDPROWLER: Could you tell us the name of your good dealer. |
Larry Lord Prowler Junkie Personal ScrapBook From:Colton, CA |
posted 01-15-2001 12:12 AM
Sam, It's the same as mine! Ontario JCP in Ontario, California. I've had nothing but excellent service from these guys and everyone that I've sent there has been extremely happy with them. They also offer a 15% discount to ProwlerOnline people. Ask for Jesus Deleo the parts manager for your discount. |
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Todd Bertrang unregistered Personal ScrapBook Admin Use |
posted 01-15-2001 01:28 AM
I cannot say my guys offer a POA discount, but I shall ASK them and see! Anyhow, they are right in Valencia here, Valencia Chrysler, and Kavork, the service tech, is EXCELANT and the service people seem to truly care, so far (we shall see what happens with the cracked orange!) ------------------ |
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Joe Rad Prowler Junkie From:Orlando, FL, USA |
posted 01-15-2001 01:23 PM
It is true, not all Chrysler dealerships are created (or run) equal. Heck, I know of an Orlando guy that went to Jacksonville to get his engine work done on his Kat. That is about 150 miles one way. I second the point, find a dealership (prowler tech) you trust..take care of him, and he will take care of you. Your car is worth the extra effort. I again offer you to check out my dealership in Orlando (email me) or call the S. Florida folks to see who they use and are happy with down there. We are all here to help each other, since we seem to know more than some dealerships. |
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Packard Prowler Newbie From: |
posted 01-15-2001 01:59 PM
Joe, I couldn't agree more. I live in southern Arizona and I've decided I am going to become a customer of Larry Lord's Ontario Ca. dealer. Good people are hard to find in any profession. And we are driving a special car. |
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MidlifeProwler Prowler Junkie From:Silver Spring, Maryland USA |
posted 01-15-2001 07:29 PM
I agree with Joe. Tip the tech & the service manager First and remind them to take good care of your Kat. It's a good investment, if you make them feel good, they'll make you feel good! |
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spoons POA Site Supporter Prowler Junkie Personal ScrapBook From:West Palm Beach, FL |
posted 01-15-2001 07:35 PM
I get along great with the Prowler Tech (Jim Bradley) and all of the service People. It is just the District Service Manager Mike Diaz. Doesn't any one have any pull to see what this guys deal is? ------------------ |
ALLEY CAT               POA Lifetime Site Supporter Prowler Junkie From:mesa, az, USA |
posted 01-15-2001 07:39 PM
Packard - Where in Arizona do you live? Email me if you would, as the Az group has periodic cruises, and some may be coming to your area in the future. Thanks ------------------ |
JUST JP POA Site Supporter Prowler Junkie Personal ScrapBook From:Navarre, Florida, USA |
posted 01-16-2001 02:51 AM
Spoons, I would become the squeaky wheel. Call the dealership EVERY day, if not twice a day until they finish. At the same time, start calling the regional manager and or higher up and start telling your story. There is NO excuse they could come up with to cover this up. If need be, start threatening, NO PROMISING a lawsuit. That usually ruffles some feathers. good luck, ------------------ |
CJ POA Lifetime Site Supporter Prowler Junkie Personal ScrapBook From:Rochester Hills, MI USA |
posted 01-16-2001 07:25 AM
Spoons...... Have you tried calling the national Chrysler Customer Service number for help??? Have you contacted the dealer principal? Unfortunately, making threats and promising lawsuits usually only illicits negative responses and forces a defensive attitude! |
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