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Prowler Ball Joint Recall
Dealer Playing Dumb? (Page 2)
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ProwlerOnline, Plymouth/Chrysler Prowler Discussion Forum
Prowler Ball Joint Recall
Dealer Playing Dumb? (Page 2)
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| This topic is 2 pages long: 1 2 This topic was originally posted in this forum: Political Off Topic |
| Author | Topic: Dealer Playing Dumb? |
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blubyu unregistered Posts: 1220 |
posted 04-09-2003 12:37 PM
I am worried! Called the local dealer today and they had no idea what I was talking about. I had to give them the recall number and explain that they needed new parts and a special tool. Silence. "Well you guys know about these things before we do." Anyone else had this type of response from their dealer? My only reservation about buying a MOPAR was the reputation of poor quality and shoddy service - hope it doesn't come true. |
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ed monahan Prowler Junkie Posts: 33595 |
posted 04-09-2003 12:47 PM
All they have to do is type in your VIN into the computer and it will tell them what needs to be done. I think they are a little slow or pulling your chain. |
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Marty Usher Prowler Junkie Posts: 13833 |
posted 04-09-2003 12:52 PM
Dale - my experience has been there are dealers with good service and poor service with most any brand of vehicle. The dealership and Prowler Tech I now use in Louisville is top notch. Good luck in finding someone compotent in Lexington. |
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Hollywood Prowler Junkie Posts: 543 |
posted 04-09-2003 12:58 PM
Mine does have the tools or parts yet. He had to call me back to look up the info. you think they would know well before most people. |
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WildCat Prowler Junkie Posts: 6862 |
posted 04-09-2003 04:32 PM
I stopped by a dealer yesterday and ask if they had the tools. He had to go look up the number for the recall and then checked with the parts department to see if they had the parts. They had both the tools and the parts and mine is scheduled to have them replaced on the 18th. Maybe small dealer but still should have computer link to get info they need |
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BeWare Prowler Junkie Posts: 18511 |
posted 04-09-2003 05:10 PM
My dealer fixed mine without my having the recall in hand. I could have had it fixed the day after I called but I could not get the car to him that day. Called on Tuesday fixed on Thursday. |
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Dave Mills Prowler Junkie Posts: 5419 |
posted 04-09-2003 05:43 PM
I spoke to my dealer on Monday. He went in and checked the recall on the computer and ordered the parts and tools that day. I will get it fixed as soon as they come in. |
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prowlergirl Prowler Junkie Posts: 132 |
posted 04-09-2003 06:17 PM
we had recall performed two days ago. quick and, other than finding two dealership customers setting in our prowler, painless. pgd
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tomdenise1 Prowler Junkie Posts: 170 |
posted 04-09-2003 10:15 PM
PGD, Where did you get it done? t ------------------ 1999 Black w/NeoBlue Streetglow Gold Series |
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prowlergirl Prowler Junkie Posts: 132 |
posted 04-10-2003 07:06 AM
tomdenise1, we had huffines dodge in plano do work. ask for mark cope. from my experiences dealing with huffines he is by far their most competent employee. good luck. are you guys going to all mopar show at huffines dodge in LEWISVILLE next sat? pgd a.k.a. ron
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Black Tie 161 Prowler Junkie Posts: 3563 |
posted 04-10-2003 07:12 AM
blubyu...your dealer should have absolutely known about the recall at this point. Even if not, he should have checked the computer. Be wary of them....if they can't even perform that simple task. I know my Prowler will be the first one my dealer has worked on, but the service manager has gone to great lengths to put me at ease....So I appreciate his effort, and am hoping for the best when I take it in. ------------------ |
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DAVE FERRARO unregistered Posts: 3563 |
posted 04-10-2003 09:16 AM
I called my dealer in White plains, N.Y. as soon as I heard about the recall. The service manager called me back right away and ordered parts for me that day even though I hadn't recieved recall notice yet. Parts manager called me the next day to confirm order. Service called me yesterday that parts were in and scheduled me for next wednesday when prowler tech has light schedule so that he can give my cat full attention. I feel confident that they will do a great job at this dealership. I'll let you know. Dave |
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Thunder Prowler Junkie Posts: 456 |
posted 04-10-2003 10:30 AM
Dealers in Canada also claiming to have no information on recall. Chrysler Canada although finally acknowledging that there was a recall coming up said it may not be for 2 - 3 months or so. Meanwhile South of the border Cats are already having recall work done!!?? |
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CTProwler Prowler Junkie Posts: 3915 |
posted 04-10-2003 09:25 PM
I called a few Local dealers they didn't have a Prowler Tech. I was referred to a dealership 45 minutes away. I called they said they were expecting the parts in a week. So i made an appointment for tommorrow the 11th at 8:00. I called today to check if parts were in and sure enough they said yes they were. So lets see what happens tommorrow? The Service manager said it would take no more than 2 Hrs. We'll see! ------------------ |
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Andy R Prowler Junkie Posts: 760 |
posted 04-11-2003 06:23 AM
Chrysler rates this job at 1.3 hours. Mine took 2.5 hours. This was his first one and did not rush. Could easily take less that 2 hours if they have done one before. |
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spoons Prowler Junkie Posts: 2083 |
posted 04-11-2003 07:32 AM
I had my Ball Joints reaplaced on 4/8/2003 by Massey-Yardley in Hobe Sound, FL. They replaced them NO question asked by a Prowler Cert. mechanic "Prowler Jim". ------------------ |
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