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Prowler Ball Joint Recall
Ball Joints in AZ (Page 2)
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ProwlerOnline, Plymouth/Chrysler Prowler Discussion Forum
Prowler Ball Joint Recall
Ball Joints in AZ (Page 2)
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| This topic is 2 pages long: 1 2 This topic was originally posted in this forum: Political Off Topic |
| Author | Topic: Ball Joints in AZ |
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cstall Prowler Junkie Posts: 1240 |
posted 04-14-2003 02:38 PM
Anyone in Arizona have their ball joints done yet? I contacted Pitre Chrysler and they told me they had not yet received "official" notice on the recall yet. Therefore, they couldn't order parts. |
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Todd Cameron unregistered Posts: 1240 |
posted 04-14-2003 04:12 PM
all they have to do is look it up on line... maybe you should think about another dealer |
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Catwoman Prowler Junkie Posts: 964 |
posted 04-14-2003 10:16 PM
Curt, I think I included you on email I sent out but my kat was taken care of on Friday at Bill Luke on Camelback. Car is in for something else but they automatically run check for recalls. I hadn't even rec'd my notification yet (it arrived on Sat.) Anyway, they didn't have the tools at first so placed their order and were able to do the work on Friday. Turns out, the lower left ball joint was exposed so eventually would have rusted and caused problems. I don't have my car back yet so can't tell you if it handles any differently....I hadn't noticed a problem in handling. One more thing to note ~ I'm so happy I didn't have to have the arms replaced. I can keep the great polished arms on my '97! Debbie This message has been edited by Catwoman on 04-14-2003 at 10:19 PM |
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cstall Prowler Junkie Posts: 1240 |
posted 04-21-2003 08:10 PM
CatWoman, That's a pretty glowing appraisal of Bill luke. Care to update? |
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sam771 unregistered Posts: 1240 |
posted 04-21-2003 08:29 PM
A small dealer in Idaho sold just two Prowler in the past 5 years call me and told me they got all the parts for me on recall, I can bring my KAT in any times to have it done. I will bring my KAT in next week. You should look for other dealer. |
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Catwoman Prowler Junkie Posts: 964 |
posted 04-22-2003 12:43 AM
no update yet Curt....took the car back to Luke today. Frank was absolutely furious when he saw the condition of the car. I think he was more upset than I was. He had no idea how the damage could have been done as he explained just how the work was supposed to be handled, which he said should not have damaged anything nor should it have affected handling, alignment, etc. He called me twice today, and assured me it would all be taken care of. The a-arm is being sanded and repainted. The fender was being adjusted, the car was being aligned as well. |
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idive Prowler Junkie Posts: 8483 |
posted 04-22-2003 01:16 AM
Catwoman... you have a '97 (or did I read wrong?) and they are repainting your arm? Make sure they clearcoat it too! I would be interested in knowing the end result... do they match your uppers? They scratched mine too and I'm about to go in and have them rebuff and clearcoat seal it. I really don't think I will be satisfied with this but, I was concerned about matching if repainted.  |
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Catwoman Prowler Junkie Posts: 964 |
posted 04-22-2003 01:46 AM
Yes I have a '97 with the powder coated arms. Dealer chose to do the sand/repaint because there is no other way to repair the a-arm and they cannot be replaced. I am concerned about matching as well however the only way for them to match completely is to have all 4 arms done and with only one arm damaged by the dealership, I cannot expect them to do all four. I'll let you know..... |
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ALLEY CAT Prowler Junkie Posts: 36093 |
posted 04-22-2003 08:13 AM
Debbie - I'm glad you reported that Frank (head of the mechanics at the Luke dealerships)went off the deep end when he examined your A-arm damage. I'm sure he never seen it before your cat left the dealership, or there would be some heads being slapped around down there. That doesn't excuse the condition of the A-arms, but I hope when they are done with it that all is acceptable in appearance. Keep us posted on the outcome. |
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Catwoman Prowler Junkie Posts: 964 |
posted 04-25-2003 02:37 PM
Well guys...don't go to Luke for your recall work. The guy doing the work doesn't seem to care what he's doing and you will not be satisfied. More scratches after reassembling after the fix they were supposed to do. I am sick. Anyone want a used car??????? |
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sfchief69 Prowler Junkie Posts: 244 |
posted 04-25-2003 04:00 PM
thats just unbelievable deb,think you were mad about it before,these people are just so uncaring,it beats me!!!!!!!!!!!!i feel for you.steve |
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Marty Usher Prowler Junkie Posts: 13833 |
posted 04-25-2003 04:17 PM
That's terrible to hear. Unbelievable they wouldn't be more careful when they are repairing problems from an earlier job they messed up. Sorry to hear about it. Marty |
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Prowler Prowler Junkie Posts: 745 |
posted 04-25-2003 06:29 PM
Sounds like the head mechanic (Frank) was putting on an act for you before. One would think that he would have checked this work very closely before it went out the door. Really sorry to hear about your bad luck with this dealership.
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ALLEY CAT Prowler Junkie Posts: 36093 |
posted 04-25-2003 10:10 PM
Deb - its time to take a deep breath,,,,relax, organize all your words, dates, work authorized to repair, words that were exchanged, promises made,,,,,,,,and call Don Luke the owner of the dealership. Time to go to the top there,,,,next stop DC Customer Service, BBB, and finally the state Attn. General. Maybe in the middle, call tv channel 12 Investigates, Rick DeBruell. He gets lots of action taken care of. I'm speechless and upset  |
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ALLEY CAT Prowler Junkie Posts: 36093 |
posted 04-25-2003 10:34 PM
A lost soul in Tempe,,,,,,,,was talking to the Tempe Dodge parts guy today, and he said they had a Prowler on appointment to get the recall work done there. Tempe Dodge is a Dodge only dealership. Parts are on order to do the job. I asked them if they had the DC Recall notice, the Prowler Tool Kit, and the instructions of how to do the repair work on the ball joints. They had no idea of what I was talking about. Whoever this lost soul is,,,,I'd suggest seeking another place to do the job. Nothing against Tempe Dodge,,,basically they are good people but on this project, I'd pass. JMO |
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Catwoman Prowler Junkie Posts: 964 |
posted 04-27-2003 06:34 PM
AC.....at this point I'm thinking maybe a Dodge dealership will be better qualified....especially since they have the Viper tech. Or at least maybe they would care. Who knows. I do know that Luke Chrysler's mechanics don't know crap and don't give one either as far as taking care of cars! Bad enough there are problems with the recall work that I never authorized....have no idea if they have the correct tools since no other dealership in the valley can get them for several weeks. The group out at the Pavilions show last night came unglued for me....everyone else noticed how the arms and knuckles were chewed up, plus they saw the paint scratches that now exist. Then to make matters worse, we opened the hood (they replaced the timing belt and tensioners, as well as the radiator and everything) and first thing Al saw was a gash in the radiator hose! I will be there at 7:00am, looking for the owner. I apologize for whining here. Sorry guys. This message has been edited by Catwoman on 04-27-2003 at 06:36 PM |
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ed monahan Prowler Junkie Posts: 33595 |
posted 04-27-2003 09:07 PM
I washed the cat yesterday for the first time since I had the ball joints changed. (three weeks ago). I could see a reflection in the chrome of the rim and was shocked, thinking I was seeing rust. I got a mirror and saw it is actually brass or bronze or somthing similar. I don't see any damage that jumps out at me but I need to check one center cap. It seems to be loose. |
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Prowler Prowler Junkie Posts: 745 |
posted 04-27-2003 09:10 PM
Go get em Deb! Go straight to the top. Friends wouldn't do this to another friend. Maybe the thought of more free advertising than they can afford will open their eyes. |
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Catwoman Prowler Junkie Posts: 964 |
posted 04-30-2003 10:36 PM
Well, picked my car up again today. I'll be sending out an email to all the AZ prowler owners....do not take your cars to Bill Luke Chrysler for the recall work. Their prowler tech is not the one doing the work. Their front end specialist is - he does a CRAPPY job and could care less whether he scratches your car or not. The solution offered for my damaged a-arm was sand and repaint. However, the paint does not match but they say this is the best they can do. I will work out my situation but again, my recommendation is that you do not take your car to this service department. Debbie This message has been edited by Catwoman on 04-30-2003 at 10:37 PM |
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jan bruggeman unregistered Posts: 964 |
posted 05-02-2003 10:04 AM
debbie, its franks job to inspect cars when done.he obviously didnt.he is shop manager,and doesnt care.another shop in az. to avoid is airpark chrysler in n. scottsdale.a complete bunch of idiots.they couldnt change a tire on a pedal car.ruined my car. lawsuit time.in the future for all of us. get more than one diagnosis, before repairs.debbie the knuckles they scraped up are over 500.00 each,plus labor. ------------------ This message has been edited by jan bruggeman on 05-02-2003 at 11:26 AM |
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Catwoman Prowler Junkie Posts: 964 |
posted 05-02-2003 11:08 AM
The recall work was done without my authorization. I had the car in for overheating and the diagnosis was to replace the radiator. So the car was in the shop waiting for the parts to come in. Frank told me he didn't know why the car was there; that they ran a check for recalls, saw that one was needed and he assumed that was the reason car waited. They had to order the parts & tools then did the work 2 days later. Radiator didn't arrive until the following week. Well, to update this a little further: I called the dealership to get the name of the Zone Mgr. They didn't know who that was so gave me a telephone number to call. Turned out to be the Customer Assistance Line at Daimler/Chrysler (1-800-992-1997). I told them what I wanted and said they didn't have that information either but they would help me. Not that they took very much information about my problem but just the bare minimum about the damage and that I was unhappy....put me on hold, called the dealership, came back to me and said that the service manager would be contacting me to remedy the situation. I'm not having fun.
This message has been edited by Catwoman on 05-02-2003 at 12:07 PM |
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Catwoman Prowler Junkie Posts: 964 |
posted 05-03-2003 02:01 AM
Didn't hear from the service manager today after all. Did receive a message from one of our prowler owners who had the recall work done at Earnhardt Dodge on Baseline in Tempe. Randy Hamilton is quite pleased with their work...no damage. So it can be done. |
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GRROWL Prowler Junkie Posts: 2404 |
posted 05-03-2003 03:45 PM
cw, You might want to take a look at the IMPORTANT notice on the front page of the recall at: which says, "IMPORTANT: . . . . DEALERS SHOULD ALSO PERFORM THIS RECALL ON VEHICLES IN FOR SERVICE. Involved vehicles can be determined by using the VIP iinquiry process." Chrysler's direction to dealers to perform this recall on all vehicles in for service (with no mention to obtain approval from owners first) just MIGHT be interpreted as Chrysler assuming the liability should anything go wrong. Just a thought. -GRROWL |
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