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| Author | Topic: Major Disappointment |
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deelmakur Prowler Enthusiast From: CT(NYC), Gulf Stream, FL, Seattle (Kat stays in WA) |
posted 05-05-2005 01:04 AM
    
A few weeks ago, I posted that my 2001 Mulholland had "died" in the garage, and wouldn't start. A number of helpful posters offered ideas. I finally called D/C Road Service, who came out and tried to jump the Kat. No dice, so at the suggestion of someone near me, in Florida, I flatbedded it to Accardi Chrysler in Pompano. They insisted it was the battery, saying that the road service folks often didn't charge batteries correctly. They refused to consider looking at other things, eventually billing me around 80 bucks for a new battery, and returned the car to me with cigarette ashes all over the front seat. Back in the garage at home, 2 days later, it died again. No start. Once again, on to the flatbed. This time to a local (non 5 Star) dealer, who kept it a day, then "reprogrammed" it, charging me a hundred bucks, even though I have the full replacement extended warranty from D/C. It again comes back, goes into my garage, and 3 days later.....you guessed it. No start. Throughout this time, I have been calling D/C for additional help. The only way in is to call the 800 number. Various conversations with phone reps are unproductive. Indeed, some don't even know what I am talking about when I mention the Prowler by name. I have been left to drift by D/C.The Prowler is a very special car. They won't let me get to a tech rep, and aren't very helpful. This is the first real problem either of my 2 Kats has had. The company's total disconnect on the car is very disappointing. I am hoping somebody has a way to get to a competent individual at the manufacturer, to help with this awful problem, which is making it necessary to flatbed that car every few days. I need to get though to someone who can help me solve this thing. Any thoughts? |
ed monahan                    POA Lifetime Site Supporter Prowler Junkie Personal ScrapBook From:Cincinnati, Oh, USA |
posted 05-05-2005 02:03 AM
I would contact the FIRST dealer and tell them they did not fix it. Come get it and fix it correctly this time. Tell them that they are paying for the tow and you want your money back from the first trip. That ought to at least get their attention. When they tell you, NO, ask for their boss and keep going up the line until you get someone who will listen. |
George Maxey POA Site Supporter Prowler Junkie From:Groveland, FL USA |
posted 05-05-2005 06:24 AM
Call ARRIGO CHRYSLER in West Palm Beach and speak with David Weaver in the service department. David is very understanding and helpful and they have a very good tech. Good luck .... |
GUB POA Site Supporter Prowler Junkie From:Boca Raton, fl |
posted 05-05-2005 06:34 AM
If you go back to Accardi.ask for Rob Milton in service. Tell him Sandy suggested him. He takes care of mine with no problems.........let me know if I can help. sandy g. |
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DUSTI unregistered Admin Use |
posted 05-05-2005 07:38 AM
quote: Another fabulous example that D/C REALLY cares about us Prowler owners, just like the flaky wheels, the breaking window regulators that have been on backorder for a century now.............VERY DISAPPOINTING !! Sorry about your troubles deelmakur, I'd be pi$$ed too ! ------------------ |
TooHipCat POA Site Supporter Prowler Junkie From:Londonderry,NH |
posted 05-05-2005 07:43 AM
quote: Dustis, I would have rather put that money towards a Weekender or a trailer hitch. Brian This message has been edited by TooHipCat on 05-05-2005 at 07:44 AM |
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Ray unregistered Admin Use |
posted 05-05-2005 08:10 AM
I fully agree with Ed .... and would be calling back the 2nd dealer too for a refund. These places do offer a warranty of their own on their service, parts for sure, but heck, a couple days later and same problem ... get in the face of the places that took your money. It's a shame that noone from the D/c number is able to help ... but go figure! Good luck and sorry to hear of your plight! |
RED5 POA Site Supporter Prowler Junkie From:USA |
posted 05-05-2005 08:18 AM
Sorry to hear about the problems...we all feel for you. We may have to send a Kat posse to deal with these guys!! |
CJ POA Lifetime Site Supporter Prowler Junkie Personal ScrapBook From:Rochester Hills, MI USA |
posted 05-05-2005 11:25 AM
You need to call DaimlerChrysler Customer Service back, tell them you want to file a complaint and ask them to put you in touch with your Zone rep (now called Business Centers). If you don't get satisfaction from the phone rep, ask for a Manager. If all else fails, let us know and we'll see if we can roust someone for you. This message has been edited by CJ on 05-05-2005 at 11:28 AM |
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Ray unregistered Personal ScrapBook Admin Use |
posted 05-05-2005 02:13 PM
Thought I heard the hoof beat of the calvery in the distance ... CJ ... awsome suggestions! You Da Bomb   |
GRROWL POA Site Supporter Prowler Junkie From:Herndon, VA |
posted 05-05-2005 02:36 PM
It's comforting to know that Chrysler monitors this site. -GRROWL |
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DUSTI unregistered Admin Use |
posted 05-05-2005 02:45 PM
quote:
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GRROWL POA Site Supporter Prowler Junkie From:Herndon, VA |
posted 05-05-2005 02:51 PM
quote: |
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Black Tie 161 POA Site Supporter Prowler Junkie From:MD, USA |
posted 05-05-2005 07:07 PM
Do what I do, abandon the dealers and their sloppy service and find a good local mechanic who will take care of the car. In the end the money is worth fighting the principle, outside of any major warranty disputes of course, but for a battery or alternator, get a good locl guy to take care of it, spend a few bucks for the peace of mind. Piece of mind can sometimes cost bucks...But remember dealers hate Prowlers. too unique to work on. |
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halicat unregistered Admin Use |
posted 05-05-2005 07:16 PM
quote: At least they don't pretend to care... about anything other than how to squeeze us for bucks.. oooooh.... that was bitter ! signed four flaking wheel, bump on head, low mileage expensive car guy..
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FL Phil POA Site Supporter Prowler Junkie From:Kissimmee, FL USA |
posted 05-05-2005 09:48 PM
I might get bashed for this comment but.... We have multiple dealers in California that do what I would say is above and beyond what you would expect. If your flaking chrome rims were within the 3 yr 36K warranty I do not know of any being refused replacement. If you bought the car after the 3yr 36K warranty then sad to say Chrysler didn't have to do anything. I know of dozens of people that have had the chrome rims replaced, even I had the fronts replaced without question. Find a dealer you can trust and you might be surprised what can be accomplished... This message has been edited by CA Phil on 05-05-2005 at 09:49 PM |
Marty Usher POA Site Supporter Prowler Junkie From:San Antonio, Texas, United States |
posted 05-05-2005 10:00 PM
................... This message has been edited by Marty Usher on 05-08-2005 at 06:11 PM |
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halicat unregistered Admin Use |
posted 05-06-2005 04:24 AM
they should have done a recall on the rims when they found out it was poor workmanship that caused them to flake and pit...same with the hood struts.... my warranty was expired and they did the ball joints....... defects should be fixed if they value their customers... but they don't care... 2800 miles and pitted all to hell ?? sounds like defective to me ... i'll probably get bashed by Chrysler about this... oh welll |
ProwlerAtUCB Prowler Newbie From:Berkeley, California, USA |
posted 05-06-2005 06:38 AM
I totally agree with halicat. But as DC made no profit on the entire Prowler run I guess they did what most Cooperations would and put it behind them and focus on their Crossfire instead. I guess they lost too much replacing all the $35.00 lower balljoints. |
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KrazzyKatt Prowler Newbie From:The Great US of A!! |
posted 05-06-2005 06:38 AM
halicat...I don't post much, but I do read everything. If you hate Chrysler so much and you are that unhappy with your prowler, why don't you sell it and buy a corvette or something? |
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halicat unregistered Admin Use |
posted 05-06-2005 04:26 PM
I must say i'm honored that you would feel the need to insult me with your 23rd post in 4 years... its ok...my negative comments deserve it... i guess... I don't think i ever said I hate Chrysler.... I think i said that I hate the way they have ignored the issue of flaking rims.. big difference.... Bad Product... Bad Service... oh yea.. |
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carbuff Prowler Junkie From: |
posted 05-07-2005 12:28 AM
Removed. This message has been edited by carbuff on 06-09-2006 at 12:34 AM |
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halicat unregistered Admin Use |
posted 05-07-2005 10:36 AM
There ya go Krazy Kat..... how would you like to have defective wheels like this on your show car..... ??? bitter ?? these wheels are a joke right from the peeling chrome to the cheezy plastic centers...
i really ... REALLY.... love my prowler..... |
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halicat unregistered Admin Use |
posted 05-07-2005 10:59 AM
i must add that the stock look of these wheels is excellent.... they really look cool... great design ! unfortunately mine only look cool if you are 20 ft away, as not to see the Kellogs or the silicone on the centers... everyone notices.... |
tangled up in BLUE POA Site Supporter Prowler Junkie From:New Castle, Ind |
posted 05-07-2005 11:05 AM
Originally posted by halicat: to the cheezy plastic centers... **************************************** I am very happy with these.....the plastic centers were made at a little factory not far from where I live.....you are correct, they are junk... |
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